User Feedback

ShipFlutter provides multiple ways to collect user feedback:

1. In-app reviews for store ratings
2. Wiredash for detailed feedback and insights

In-App Reviews

The RatingController handles in-app review prompts using the native In App Review package:

Request Review

// Show the native review dialog
final shown = await ratingController.instance.requestReview();

if (!shown) {
  // Fallback to store listing
  await ratingController.instance.openStoreListing();
}

Store Listing

// Open store listing directly
await ratingController.instance.openStoreListing();

// This will:
// - Open App Store on iOS
// - Open Play Store on Android
// - Open web URL on web

Tip

The in-app review dialog can only be shown a limited number of times. Use it strategically at key moments in your app (e.g., after completing a key action).

Wiredash Integration

For more detailed feedback, ShipFlutter integrates Wiredash, which provides:

1. User feedback collection
2. Customer satisfaction insights
3. Bug reports
4. Feature requests

Setup

1. Create an account at Wiredash Console

2. Create a new project

3. Get your credentials under “Settings > General” and copy the Project ID and Secret

4. Add them to your app/.env files and run the build_runner:

   KEY_WIREDASH_ID=myproject-123
   KEY_WIREDASH_SECRET=XXXXXXXXXXXX

Usage

Show the Wiredash feedback UI:

// Show feedback UI with material theme
Wiredash.of(context).show(
  inheritMaterialTheme: true,
);

// Show specific feedback type
Wiredash.of(context).show(
  feedbackOptions: {
    FeedbackType.bug,
    FeedbackType.praise,
  },
);

Tip

Check Wiredash Documentation for more customization options like:

1. Custom themes
2. Translation overrides
3. Metadata collection
4. Custom feedback types

Best Practices

1. In-App Reviews

   • Show after positive interactions
   • Limit frequency of prompts
   • Provide fallback to store listing

2. Wiredash Feedback

   • Make it easily accessible
   • Use in settings and help sections
   • Enable relevant feedback types
   • Collect useful metadata